Service
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Tel: +8621-52353905
Skype:highlight-team2
Email: v@retail-solution.com
Website: www.retail-solution.com

Service
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OEM and Services

Highlight provides OEM and ODM service for all customers with reasonable quantity. We provide our people counting technology, anti-shoplifting technology and other related technology for all your needs in Retail industry.


Pre-sale service

Before products selling, salesman should introduce products to customers by products ordering meeting, door to door visiting and sending a letter asking, answer customer consultation and record.

On-purchase service

1)Business unit personnel should seriously enforce contracts, and understand the usage of company's products. Meanwhile, sending products to the customer designated locations timely, precisely and safely is necessary. Listening carefully and making records is needed.

2)If necessary, the execution situation of the contract should be fed back to the customer including change of product requirements, which need to be coordinated with relevant people and customers.

After-sales service

1)Collecting customer feedback information and properly handling complaints from customers, so that we can obtain customers’ continued satisfaction. Executing relevant provisions in quality manual section 8 is stipulated.

2)Sales department personnel are responsible for registration of customers letter, calls and visit and customer input should be passed to the relevant departments in time

3)Related departments personnel put forward opinions based on the information reflected problems. For significant product problems caused by quality, technical quality department personnel organize relevant departments to study and examine one by one, and processing opinion should be passed to the sales department in time. Finally, sales personnel reply to customers processing results.

4)Sales personnel organize technical personnel and service personnel doing a trip to the service.

5)Filling the ‘service record’ and filed by sales department personnel.



Quality Assurance

Our Company is in accordance with the ISO9001 quality management system, from product design, to manufacturing, comprehensive consideration, so that production becomes simple, efficient equipment in full compliance with technical requirements for our production. 

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Technical Strength

Highlight manufacturing Corp., ltd is a professional enterprise which engaged in the intelligent retail solutions products (EAS,ESL and people counter) engineering consulting, design, construction and related retail products manufacturing, Our company's quality management system is strictly accordance with ISO9001: 2008 international standards to establish and run. 


Highlight concentrates the world's top talent, not only has a well-trained project designer, and the sales team and management model, but also owns the professional intensive technical engineers and rich experience installation maintenance personnel. Highlight has perfect quality control file: "Highlight product process quality control operating instructions", "Highlight produced product quality control operating instructions"; Highlight factory QC department has five full-time quality control engineer; the number of quality assurance teams to participate in group product inspection staff is 10, monitor the quality of whole production of the company's products in all aspects; control the production process to ensure quality. We concentrated "professional, quality, service" integration, and form a set of strict quality management system, provide customers with comprehensive management consulting, engineering design, construction, engineering, testing, operation and maintenance and other integrated services.



Equipment
injection machine

injection machine


injection machine

injection machine

punching machine

punching machine


screwing machine

screwing machine

sew-in label machine

sew-in label machine


mould machine

mould machine

cutting machine

cutting machine


counter machine

counter machine


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    Tel: +8621-52353905
    Skype:highlight-team2
    Email: v@retail-solution.com
    Website: www.retail-solution.com

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